How Souvraine collects, uses, and protects your information. Last updated 25 May 2026.
This policy applies to Souvraine FZ-LLC, a company registered in Abu Dhabi, United Arab Emirates, operating the website souvraine.com (the "Site"). When this policy refers to "we," "us," or "Souvraine," it means Souvraine FZ-LLC.
For any questions about this policy or how we handle your data, contact orders@souvraine.com.
When you place an order or interact with the Site, we collect:
You may check out as a guest without creating an account. Creating an account is optional and only stores order history for your convenience.
We use your information to:
We share your information only with the service providers necessary to operate Souvraine. We do not sell your personal data to anyone.
Each of these providers handles data under their own privacy policies and in accordance with our service agreements.
We use cookies and similar technologies to operate the Site, remember your preferences, analyse traffic, and personalise advertising. You can manage cookie preferences through the banner shown on first visit, or in your browser settings at any time.
Disabling certain cookies may affect functionality, including your ability to complete purchases.
If you subscribe to our newsletter or complete a purchase, we may send you occasional communications about new collections, restocks, and atelier news. You can unsubscribe at any time using the link at the bottom of any email, or by emailing orders@souvraine.com.
You have the right to:
To exercise any of these rights, email orders@souvraine.com with your request. We will respond within 30 days.
We retain your information for as long as your account is active, as needed to fulfil orders and provide service, or as required by tax, accounting, and legal obligations — typically up to seven years following your last order.
As an international atelier, your information may be stored or processed in jurisdictions outside the UAE — including the European Union and the United States — by our service providers. We take reasonable steps to ensure your data is protected to a standard consistent with this policy.
Souvraine is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected such information in error, please contact us and we will delete it.
We may update this policy from time to time to reflect changes in our practices or legal requirements. The date at the top of the page indicates the most recent revision. Material changes will be communicated to subscribers by email.
Questions, requests, or complaints? Email orders@souvraine.com and we'll respond promptly.
